Shipping & Delivery
www.REALWHEY.in is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
How the delivery charge is calculated for multiple units?
WE OFFER FLAT FREE SHIPPING FOR ALL OUR PRODUCTS.
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ORDERING TIPS:- Parcels can take anywhere from 3-10 working days to get delivered. It takes upto 3 working days to process and dispatch orders from our warehouse.
Therefore ITS HIGHLY RECOMMENDED to place the order on our website ATLEAST 10 DAYS in advance so that your order reaches you without any delay.
Our parcels are packed very carefully by using 3-ply tough cartons with additional bubble wrap put inside the parcel for safety of the products and additionally we wrap up the whole carton with security pouches/tape. Parcel are sent all over India through various reputed courier companies such as Fedex, Bluedart, DTDC courier or by Speed post for remote locations where the courier services are not available.
Once the order is dispatched from our warehouse, we will send you the tracking number and courier name details on your registered email and SMS.
Expected delivery time-frame:- (Parcels can still take upto 9 working days to get delivered irrespective of the estimated delivery time given below)
DELHI-NCR order = 2-3 working days.
A1 & A2 Metro cities (Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad, Hyderabad) = 3-6 working days.
Rest of India = 5-10 working days.
Remote locations such as North East = 7-12 working days.
- If delivery is delayed due to some natural calamity such as flood, earthquake etc., REALWHEY will not be held liable for the unexpected delay in delivery in such cases.
INCASE OF ANY INQUIRIES/PROBLEMS RELATED TO PARCELS, kindly contact on below provided customer care numbers and inform them your tracking number to get the issue sorted out:
If courier companies are unable to resolve the issue, then kindly contact us on:- support@realwhey.in and we will get the complaint resolved as soon as possible from our end.
Pikndel courier customer care no. - 011-25747474 / support@pikndel.com
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FEDEX customer care no. - http://www.fedex.com/in/domestic/contact/
Tel: Domestic Services 1800 419 4343 (toll free)
Hours: Monday – Saturday: 9.00 AM to 9.00PM
DTDC courier customer care - http://www.dtdc.in/contact_service.asp
BLUEDART courier customer care - http://www.bluedart.com/servlet
/RoutingServlet?handler=contact&action=statelist
SPEED POST customer care - http://www.indiapost.gov.in/SpeedPost.aspx
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What if the product I is received in damaged condition?
It rarely happens that a parcel may reach you with some kind of minor product spillage inside the parcel, which happens due to rough courier service on certain pincodes. Very minor spillage from pouches is not eligible for replacement as we tape up all pouches in bubble wrap, so that even if such micro-spillage occurs, all inside contents are still safe. In case of such micro-spillage, its recommended to transfer contents of the packet to any airtight jar to retain shelf life of the
supplement.
Kindly check the overall condition of the sent parcel to see if it is damaged from outside or if the wrapped tape/security pouch on sent parcel seems tampered anywhere or for any kind of powder leakage from the parcel.
If you think you have received the product/parcel in bad condition or if the packaging is tampered with or damaged before delivery, please REFUSE to accept the package. NO COMPLAINT FOR DAMAGE WILL BE ENTERTAINED ONCE PARCEL IS ACCEPTED AT TIME OF DELIVERY WITHOUT MENTION OF DAMAGE ON DELIVERY SHEET (where signature is given at time of accepting the parcel from the courier company).
Return the package to the delivery person. Also, please email us at support@realwhey.in mentioning your Order ID. Once we receive the rejected parcel back at our warehouse, we will ensure that a brand new parcel is sent again.
If a damaged parcel/product is accepted, REAL WHEY will not be able to help out the customers unfortunately since courier companies are not under our control and they entertain any complaints ONLY IF the parcel was refused on basis of visible outer damage. Customers can mention on the signature sheet of the delivery person stating that that parcel which came to get delivered was not in good condition, therefore they refused to accept the delivery.
Thus, its highly recommended to check the condition of parcel before accepting the delivery.
Please make sure that you provide us correct and complete address & phone number.
In case your address is not complete or phone number is not correct, there will be delay in getting your order delivered.
If a parcel returns to us due to wrong address or incomplete/incorrect phone number or due to unavailability of the customer multiple times during delivery attempts by courier company, we will have to cancel the order and levy a cancellation charge of 7% of invoice for payment gateway charges and 2-way courier charges@Rs.125/kg (sending & returning of the parcel).
Product cannot be shipped to my area, why?
Although we ship to maximum places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations.
But If order can or cannot be delivered to your address also depends on:-
1. Whether our trusted delivery partner can deliver at your address.
2. Legal Restrictions, if any, on shipping particular products to your location.
3. The availability of reliable courier partner in your location.
CASH ON DELIVERY: We do not offer COD service.